Academic & Personal Counselling
The Office of the Registrar and Student Services
The Office of the Registrar and Student Services provides academic advising, counselling on financial and personal matters, and other support services for all Faculty of Information students. The Office of the Registrar and Student Services is the primary intersection for student information and advice, and should be consulted as soon as any problems or questions of an academic or personal nature are encountered. The office is the first stop for students to find answers to any questions during their undergraduate career. The Office coordinates registration, enrolment, student records, transfer credit, petitions, final examinations, and graduation. Students with complaints or problems relating to the teaching of Faculty of Information courses (lectures, tutorials, evaluation, workload, etc.) that they cannot resolve with the instructors concerned can obtain advice and assistance from the Office of the Registrar and Student Services.
Students registered at the Faculty of Information who have problems with Faculty of Arts & Science courses should go for advice either to the Faculty of Arts & Science departmental Undergraduate Administrator.
The Office of the Registrar and Student Services
4th Floor Learning Hub, Bissell Building
tel: 416-978-3234
inquire.ischool@utoronto.ca
https://ischool.utoronto.ca/current-students/
Hours: Please check the Faculty of Information website for hours of operation
Services and Programs for Students
Academic Support
The Office of the Registrar and Student Services is a reliable first-stop whenever you have questions, concerns or are facing issues that are getting in the way of your success. If you would like to speak with an academic advisor please email inquire.ischool@utoronto.ca
Learning Hub Tutor Support
Tutors are available for students throughout the year. Whatever your needs - writing, technical skills, research support - the tutors are here for you. Check out the Quercus site for schedule, availability and links to sign ups.
The University of Toronto offers a wide variety of support programs and services to all of the student on campus. The list below is a start, but may not be inclusive. Please connect with an academic advisor with additional questions.
Writing Plus is a series of group workshops covering all stages of writing university papers, from understanding the assignment to revising the final draft. Some workshops also provide targeted advice on general study skills and on the specific challenges of studying for tests and exams. https://writing.utoronto.ca/writing-plus/.
Academic Success is here to help you manage academic expectations and gain confidence in your learning. Develop and strengthen your skills in time management, self-management, reading, writing, note-taking and exam preparation. Build coping skills to deal with stress, anxiety, procrastination and perfectionism. Book a one-on-one appointment and find out more about our programming and workshops. https://www.studentlife.utoronto.ca/asc
Accessibility Services
Academic accommodations are arranged through Accessibility Services when students experience disability-related barriers in demonstrating their knowledge and skills. It is extremely important that you contact the office as soon as you are accepted to U of T so that it is possible for accommodations to be arranged prior to the start of classes. https://studentlife.utoronto.ca/department/accessibility-services/.
First Nations House (Indigenous Student Services)
An Indigenous Learning Strategist can help students develop their research, essay writing and study skills. The Coordinator of Academic Supports, can assist with financial aid and budgeting, housing and career supports, course selection, degree requirements, exploring graduate and professional schools, support around petitions, academic accommodations, etc. The Resource Centre Coordinator is available to assist students with research. The Resource Centre carries many of the texts and other course materials required in the Indigenous Studies Program, as well as a wide range of books that support students taking courses in other faculties and departments. For more information visit https://studentlife.utoronto.ca/department/first-nations-house/.
Health and Wellness
Provides a range of health services for your physical and mental health, wellness programs and information to help support you in achieving your personal and academic goals. The Health and Wellness Centre offers students similar services as a family doctor’s office. The Health and Wellness team includes family physicians, registered nurses, counsellors, psychiatrists, a dietician, and support staff that provide confidential, student-centred health care, including comprehensive medical care, immunization, sexual health care, counselling, and referrals. Services are available to all full- and part-time students who possess a valid TCard and have health insurance coverage (https://studentlife.utoronto.ca/department/health-wellness/; 416-978-8030).
The Centre for International Experience (CIE)
The Centre for International Experience offers a range of programs and services to support international students, as well as global learning opportunities for all students. If you need help with any type of work permits you can contact the immigration advisor at: isa.cie@utoronto.ca, or book an appointment to meet with them in person: http://www.studentlife.utoronto.ca/cie/immigration
Diversity & Equity
Diversity and equity are fundamental values at the University of Toronto. Students from every background are supported by policies and resources that help create an inclusive environment and one that actively works against discrimination.
Sexual & Gender Diversity Office (SGDO)
Develops partnerships to build supportive learning and working communities at the University of Toronto by working towards equity and challenging discrimination. The office provides innovative education, programming, resources, and advocacy on sexual and gender diversity for students, staff, and faculty across the University’s three campuses. Students, staff, and faculty are encouraged to contact the office for advice and assistance on LGBTQ+ related issues (e.g., coming out, name change policy, creating inclusive environments, etc.). The office works to create sensitive and supportive learning, living, and working environments by advising on policy and inclusive practices. The SGDO staff provides confidential assistance and consultation to those who have experienced discrimination and harassment. The office hosts programs that address sexual and gender diversity to stimulate dialogue across intersecting identities and educates those new to equity and LGBTQ+ communities. Events, workshops, and networking opportunities bring LGBTQ+ students, staff, and faculty together throughout the year. Visit: https://sgdo.utoronto.ca/
The Tri-campus Sexual Violence Prevention and Support Centre
Supports members of the University community in understanding the University’s Policy on Sexual Violence and Sexual Harassment; facilitates access to support, services and accommodations for students, staff and faculty members who have experienced sexual violence; and provides training and education on preventing and responding to sexual violence. For more information, or to connect with Centre staff, visit https://www.svpscentre.utoronto.ca/
Anti-Racism and Cultural Diversity Office
Provides complaint management and resolution for issues related to discrimination or harassment based on race, ancestry, place of origin, religion, colour, ethnic origin, citizenship, or creed. You are also welcome contact the office if you are seeking a forum to discuss ideas that will strengthen U of T’s diverse community and its commitment to an equitable environment. https://antiracism.utoronto.ca/
Family Care Office
Supports you in your family life as you learn and work. We serve the University of Toronto students, staff and faculty by providing confidential guidance, resources, and workshops on a broad range of family care issues, including planning for a child and childcare, LGBTQ parenting, and caring for an elderly relative. https://familycare.utoronto.ca/
Community Safety Office
A tri-campus equity office that provides assistance and support to students, staff and faculty at the University of Toronto that are dealing with personal and/or workplace issues that impact their personal safety. For more information with respect to personal safety issues commonly addressed by CSO, an overview of our services, other safety initiatives and supports on or off-campus, please visit the Community Safety Office website.
Centre for Community Partnerships
At U of T we provide you with opportunities to get involved in community work through volunteer postings, the , volunteer chapters, volunteer fairs and initiatives led by student groups. Regularly checking volunteer postings is the perfect way to get a feel for the wide range of opportunities that exist. Whether you’re looking for experience in a specific area or are hoping to get ideas on how broaden your horizons, feel free to review postings throughout the school year. Off-campus volunteer jobs are posted on the Career Learning Network. On-campus volunteer jobs are posted on Ulife. https://www.communitypartnerships.utoronto.ca/
Multi-Faith Centre
Beliefs are a big part of who we are and how we learn, and while U of T is a secular institution, we respect everyone’s right to religious expression. The Multi-Faith Centre supports the spiritual well-being of everyone on campus and provides opportunities for people to learn from each other while exploring questions of meaning, purpose, and identity. Experiential programs address both pressing social issues and build community encouraging interfaith dialogue and spiritual development as part of the learning experience for all students. The Centre is also home to the offices of the Campus Chaplains Association and offers facilities, such as a main activity hall for large events, a meditation room with a “living wall” for quiet contemplation and meeting spaces. https://studentlife.utoronto.ca/department/multi-faith-centre-for-spiritual-study-practice/
Housing Services
If you need help finding housing, the staff at Housing Services can help you. Use your JOIN/UTORid to log in and discover: the off-campus housing finder for more than 10,000 listings near U of T campuses with landlords looking for student tenants, the roommate finder to help connect you with other students looking for shared housing. On the Housing website you’ll find useful information about: residence and Student Family Housing, housing fairs to help connect you with other students, meet landlords and schedule viewings, resources to help you deal with landlord and roommate conflicts, info on tenant rights and responsibilities and more. https://studentlife.utoronto.ca/department/housing/
Careers
Career Services
Want to know how to leverage your Bachelor of Information degree? Wondering how to get a job? Thinking about graduate school? Your first stop should be to contact the Student Services Office to book an appointment with our Careers Officer. Students have the opportunity to access a variety of programs and services that are designed to assist and facilitate job search and career development strategies. Many of these programs and services are offered throughout the year. Contact the Career Services team at careers.ischool@utoronto.ca
You may also visit Career Exploration & Education where you will build on your university experience to shape your future career. You can participate in dozens of programs and services that connect you with industries and organizations, alumni and career professionals. Learn about a range of topics through career fairs, job shadowing, mock interviews, company information sessions, undergraduate research catalogue, the job club, group chats, and many more. Career workshops will help you develop your professional online image, build your networks, and integrate your career and academic learning as you build your future in our changing world. Visit the Career Learning Network for thousands of on- and off-campus, paid and volunteer positions. Meet one of the Peer Career Advisors to get started, or have an online chat by visiting careers.utoronto.ca; drop-in at 214 College Street, Main Floor; or call 416-978-8000.
International students may work on campus and off campus without a work permit if they meet certain eligibility criteria. Students in the Bachelor of Information are required to complete a practicum over the summer between the first and second year of the program. This type of work permit is issued to eligible students free of charge. Students who are interested in working and staying in Canada after graduation must apply for the post-graduation work permit within 90 days from the date they complete their degree requirements. If you need help with any type of work permits you can contact the immigration advisor at: isa.cie@utoronto.ca, Tel: 416-978-2564 or book an appointment to meet with them in person: http://www.studentlife.utoronto.ca/cie/immigration
Rights & Responsibilities
Honesty and fairness are considered fundamental values shared by students, staff and faculty at the University of Toronto.
The University’s policies and procedures that deal with cases of cheating, plagiarism and other forms of academic misconduct are designed to protect the integrity of the institution and to maintain a community where competition is fair.
As a result, the University of Toronto treats cases of academic misconduct very seriously. If it has been alleged that you have committed an academic offence, you will find that the allegation is dealt with formally and seriously, and the penalties can be severe.
All of the policies and procedures surrounding academic offences are contained within one policy: Code of Behaviour on Academic Matters.
The Academic Integrity Handbook can help inform and prepare you for a successful university career free from academic misconduct.
Code of Student Conduct
Policy on Official Correspondence with Students
U of T is committed to fairness in its dealings with its individual members and to ensuring that their rights are protected. In support of this commitment, the Office of the University Ombudsperson operates independently of the administration, being accountable only to the Governing Council, and has unrestricted access to all University authorities. http://ombudsperson.utoronto.ca.
Awards
For students with particularly noteworthy academic results, there are three specific forms of recognition:
Recognition of Exceptional Academic Achievement: Dean’s List Scholar
- This designation is given at the end of the Winter session to Faculty of Information students who have completed their fifth or eleventh degree credit in the Bachelor of Information program with a Cumulative Grade Point Average of 3.50 or higher. Credits earned or completed from outside the Faculty of Information will not count towards this recognition.
Recognition of Exceptional Academic Achievement: “High Distinction” and “Distinction”
- Students who graduate with a Cumulative GPA* of 3.50 or above are described as graduates “With High Distinction”. This achievement is noted on the diploma and transcript.
- Students who graduate with a Cumulative GPA* of 3.20 to 3.49 are described as graduates “With Distinction”. This achievement is noted on the diploma and transcript.
* Note: the Cumulative GPA will only be based on credits completed as part of the Bachelor of Information degree (no prior credit will be included in this calculation).
Faculty Scholarships
The Faculty offers a limited number of admissions scholarships and awards to exceptionally high performing students. Students should ask their academic advisor about opportunities that exist in the Faculty of Information.